If your question is not answered here, do not
hesitate to contact us.
I want to refund Air Ticket, when do I get that money?
When you request refund Airticket, we immediately enter the refund. But refunding time is depends on your Card Company policy. However, Cancel after issued ticket, you have penalty. Please contact the GSA (General Sales Agent) at (+82) 02-752-2633 or Head office(Phnom Pehn +855 23 217 130 / Siem Reap +855 63 967 300)
Cancel trip after issued ticket, we can refund air price that PAX paid it, minus $50.00 (But special days will change extra fee.)
No show PAX(not come to airport=NO SHOW UP) refund air price that PAX paid it, minus $100.00
Can I get a change/refund for the returning ticket?
Yes. we can change return ticket schedule but PAX pay $60.
However, we cannot refund return ticket.
Is the flight ticket refundable due to the bad weather?
Yes, it is. However, you have to pay a cancellation fee if you change your mind because of your private reasons.
Cancellation fee will not be imposed cases below.
Due to the company affairs
Due to the bad weather
Due to the natural disasters