If your question is not answered here, do not
hesitate to contact us.
When I security check and finding restricted items, How do I do?
When you go security check and finding restricted items, you should release that item or go to Airline’s check-in counter delivery for checked baggage. But Dangerous article is refused for your baggage. Please check ZA Service – Baggage Service.
How can I use documents when I receive in Aircraft?
In aircraft, Sky Angkor Airlines Cabin Crews hand out 3 documents about APPLICATION FORM VISA ON ARRIVAL, ARRIVAL & DEPARTRE CARD, and GENERAL DEPARTMENT OF CUSTOMS AND EXCISE, HEALTH DECLARATION OF TRAVELERS for you.
When you enter the arrival rounge, you should submit HEALTH DECLARATION OF TRAVELERS form.
If you need VISA, you submit APPLICATION FORM VISA ON ARRIVAL, Passport and Passport size Picture (1ea) to VISA Counter.
When you pass the immigration, you submit Passport, VISA and ARRIVAL & DEPARTRE CARD. After check immigration, DEPARTRE CARD is pasted your passport. It is very important when you leave Cambodia.
After check your baggage, you can pass to Customs and submit your GENERAL DEPARTMENT OF CUSTOMS AND EXCISE. If you need, you should declare you belongings.
More detail is ZA Service – Arrival & Departure Guide.
If someone is refused entry into the country, what will happen next?
The passenger is responsible for paying all costs occured in this case.
Is it okay to extend my stay in Cambodia?
We can change return ticket schedule but PAX pay $50.