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Can I reserve an emergency exit seat in advance?


Some emergency exit row seats can be purchased in advance when purchasing a ticket. However, in the event of an emergency according to the Ministry of Land, Infrastructure, Transport and Tourism's flight technical standards, passengers who are unable to perform tasks such as opening an emergency exit may change arbitrarily, and purchased seats will not be refunded.

Who should I contact if my luggage is damaged upon arrival at the airport?


- First of all, please fill out the PIR at the airport Baggage desk and carry it with you. - Also, please send the PIR report and damage photo to the contact information below (when receiving the damaged photo, you need to discuss how many hours it takes to receive it - E-mail:, Kakao Talk Channel: 스카이앙코르

What should I do if I lost something on board?


- You must attach it along with your boarding pass and send us your inquiry via email. Also, please leave a detailed message about the lost item E-mail:, Kakao Talk Channel: 스카이앙코르