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SKY ANGKOR AIRLINES

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FAQ

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May I have a booking in advance and pay for that later?

A

Sorry, you have to pay when you book the ticket.

How can I book or buy a ticket?

A

You can book or buy a ticket via our Head office(Phnom Pehn +855 23 217 130 / Siem Reap +855 63 967 300) or Korea GSA(General Sales Agent).

Can I make a name change after my bookings?

A

Yes, if you found your name is wrong, you can contact the Korea GSA (General Sales Agent) at (+82) 02-752-2633 or Cambodia Head office(Phnom Pehn +855 23 217 130 / Siem Reap +855 63 967 300). Please careful type your name, because when you change name, you have get penalty.

I have already booked a ticket, but the name spelling was wrong, what should I do?

A

The name on the E-ticket and passport must match each other. If any difference found, please contact the Korea GSA(General Sales Agent) at (+82) 02-752-2633 or Cambodia Head office(Phnom Pehn +855 23 217 130 / Siem Reap +855 63 967 300) to have a name spelling change and reissue the ticket.

What should I do to cancel a booking?

A

After issued Ticket, you should pay penalty and get refund. Please contect ZA reservation center Korea +82-2-752-2633 or Cambodia Head office(Phnom Pehn +855 23 217 130 / Siem Reap +855 63 967 300).

What is E-ticket?

A

E-ticket(electronic ticket) is an electronic ticket. You will receive it by e-mail or fax. Please print it out and bring to the airport check-in counter, then you will get your boarding pass. Caution: The name of the E-ticket and passport must match each other. If the names are different, you will not be on board.

What are tax and fuel surcharge?

A

Tax includes departure airport tax, arrival airport tax and war insurance. You may also have to pay quarantine tax and transit tax depends on the airline or airport. Fuel surcharges can be changed every month.

Discount fare

A

Infant(under 24 month) Air fare is Special fare, but child fare is usually 75% for Adults fare. it's depand on Route and Classes.

Can the disabled get any discounted fare?

A

Sorry, we only have infant fares who is under age two.