Passengers who wish to travel with their pets should make a booking in advance through Reservations at least 48 hours prior to the flight’s departure.

Animals that can be transported

Additional information

3. Preparation of documents

Please check whether your pets can be brought into the country or region and what the quarantine requirements are.
Details of the rules of each country/region can be viewed at the Animal and Plant Quarantine Agency.

Animal and Plant Quarantine Agency

Please prepare a total of 2 copies of the documents (1 original copy and 1 copy)
Original copy- To be kept by the passenger / Copy - To the airline.

Information on fares

Fares for pets are charged separately from free check-in baggage. The fares are based on one-way trips.

Note

• If the request is made without booking and less than 48 hours before the departure, you may not be able to travel.
• Restrictions vary according to different routes.
• Paid upgrades may not be available at the airport.
• For customers with animal allergies or sensitivities, please inform our staff and cooperate with their instructions during the boarding process.
• Please note that you will not be able to sit in emergency exit seats if you are traveling with a pet, and even if you reserved a seat in advance, the seats may be subject to change.
• Please note that the transportation of pets may be prohibited according to the regulations of the destination country. In such cases, any costs associated with the return of the pet will be the responsibility of the accompanying passenger.
• Transportation may be refused if the animals bark or make noise at the time of check-in or on board the aircraft to make other passengers uncomfortable.
• Responsibility for the handling of the animals lies with the owner and we are not responsible for the death or diseases.
• Details concerning the container may be found at IATA Traveler*s Pet Corner

IATA Traveler*s Pet Corner

Pets Transportation Restrictions

The following fighting breeds of dogs or mixed breeds of such will not be Accepted for carriage:

• Short-nosed dogs and cats are by nature less able to adapt to temperatures higher than 21℃ (70℉), and is predisposed to obstructed airways, which may be fatal
• Short-nosed dogs and cats traveling as checked baggage must satisfy the following conditions
• Transportation time (total travel time, including time on the ground during transfers) may not exceed 5 hours.
• Stations enrooted within total transportation time under 5 hours that comply with standard transportation temperature restrictions are facilities that may handle the transportation of short-nosed dogs and cats as checked baggage.
• Other facilities may not handle the transportation of such pets as checked baggage.