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In-flight Lost & Found

Inquire about lost items

01
Report items that you have lost in the aircraft cabin.
02
Once the report for lost items is received, a staff member will contact you via phone or email to provide information on how to pick them up.

Items lost at the airport

For items lost at the airport (e.g. check-in counter, near the gate, in duty-free shops), please inquire with the relevant organization at the airport.

Korea

  • Incheon International Airport (ICN)
    Lost & Found Management Office (Terminal 1): 032-741-3110,3114, 8991
  • Airport Police : 032-745-5561
  • Customs (Terminal 1): 032-722-4426

Cambodia

  • E-Mail : pnhllxh@cambodia-airports.aero

Tailand

  • E-Mail : bfsllspvrs@bfsasia.com

Note

  • Found items are kept for 30 days before being disposed of. Neck pillows and items that may spoil are disposed of after 48 hours.
  • Please make sure to bring the ID of the individual who filled out the report form when picking up the lost item from the branch office.
    (You may not be able to pick up the item without a personal ID.)