History
Delayed, Damaged or Lost
Sky Angkor Airlines compensates passengers if their baggage is damaged as a result of the companys negligence or fault during the process of transporting, storing, and managing baggage.
Compensation for damaged bags is subject to carrier policy, which may not be awarded in some cases.
Things to check before reporting damage to baggage
If baggage has been damaged, you must report to Sky Angkor Airlines within 7 days of receiving the baggage.
Loss or delays in the delivery of checked-in baggage
If checked-in baggage has been lost or delayed, you must report to Sky Angkor Airlines within 21 days of checking in the baggage.
Compensation shall not be offered in the following cases.
- 01
- It is proven that the company had taken all necessary measures to prevent losses or that there were no measures that could have been taken due to a Force Majeure event.
- 02
- Losses that occurred as a result of negligence or fault on the part of the passenger
- 03
- Damage to the baggage that occurred as a result of placing items that are too heavy or too large into the suitcase
- 04
- Damage to the lock during the security search or to the film by undergoing an X-ray
- 05
- Baggage that is not placed in a hard case (delicate packaging container) or not packed securely Light scratches, erosions and stains that occurred during the process of customary handling of the baggage
- 06
- Accessories, external locks or straps attached to the suitcase
Reporting of damage
Report damages at the destination.
- Korea branch : krairport@skyangkorair.com
- Cambodia branch : pnhllxh@cambodia-airports.aero
- Bangkok branch : bfsllspvrs@bfsasia.com
Please submit the following information when reporting a case.
- Name of reporting individual/Flight number/Date and time of the flight/Contact information
- Photo of the damaged area
- Baggage tag number or Baggage tips
NOTE
The Limit of liability
- The liability of compensation by Sky Angkor Airlines for checked-in baggage is limited to 1,288DSR per person
- for international flights to which applied by the Montreal Convention and 20,00USD (or 250 French Gold Francs) per kilogram for international flight to which applied by the Warsaw Convetion or any amendment to it.
- Found items are kept for 30 days before being disposed of. Neck pillows and items that may spoil are disposed of after 48 hours.
- Please make sure to bring the ID of the individual who filled out the report form when picking up the lost item from the branch office.
(You may not be able to pick up the item without a personal ID.)
Sky Angkor Airlines
Reservation Center
- Korea GSA Office
- +82 2 2088 5232
- Thailand GSA Office
- +66 96 220 1658
- Kakaotalk
- 스카이앙코르항공
- Combodia Office
- +855 23 234 567
- Hotline
- +855 9527 9595 (Saturday, Sunday)
- Reservation ticketing
- booking@skyangkorair.com
- Sales
- zasales@skyangkorair.com