History
Delayed, Damaged or Lost
Sky Angkor Airlines compensates passengers if their baggage is damaged as a result of the companys negligence or fault during the process of transporting, storing, and managing baggage.
Compensation for damaged bags is subject to carrier policy, which may not be awarded in some cases.
Things to check before reporting damage to baggage
If baggage has been damaged, you must report to Sky Angkor Airlines within 7 days of receiving the baggage.
Loss or delays in the delivery of checked-in baggage
If checked-in baggage has been lost or delayed, you must report to Sky Angkor Airlines within 21 days of checking in the baggage.
Compensation shall not be offered in the following cases.
- 01
- Damages resulting from circumstances exempting the airline from liability under applicable laws or international conventions
- 02
- Damages caused or aggravated by the passenger's negligence or intentional misconduct
- 03
- Damage directly resulting from overpacking, excessive weight, or exceeding the baggage's designed capacity
- 04
- Damages caused during security screening for which the airline is not liable under applicable laws
- 05
- Damages directly resulting from improper or insufficient protective packaging of checked baggage, musical instruments, or sports equipment.
- 06
- Minor surface damage, including scratches, scuffs, wear, or stains, arising from normal baggage handling and not subject to airline liability under applicable laws
- 07
- Damage to external baggage components, including locks, straps, wheels, and handles, caused by inherent defects, inadequate protection, or other causes beyond the airline’s legal liability
- 08
- Baggage damaged in the Airport Baggage Handling System
- 09
- Damage due to deterioration
Reporting of damage
Report damages at the destination.
- Korea branch : krairport@skyangkorair.com
- Cambodia branch : pnhllxh@cambodia-airports.aero
- Bangkok branch : bfsllspvrs@bfsasia.com
Please submit the following information when reporting a case.
- Name of reporting individual/Flight number/Date and time of the flight/Contact information
- Photo of the damaged area
- Baggage tag number or Baggage tips
-
Property Irregularity Report (PIR) issued at the arrival airport
(Damaged baggage must be reported at the arrival airport before leaving the baggage claim area. A PIR is required to submit a compensation claim.)
NOTE
The Limit of liability
- In the event of baggage loss or theft, compensation will be provided at US$ 15 per 1 kg based on the weight indicated on the checked baggage tag.
(However, the total compensation amount cannot exceed US$ 300.) - Found items will be stored for 30 days before disposal.
Please note that neck pillows and perishable goods will be discarded immediately 48 hours after arrival. - When claiming an item at the local office, the claimant must present a valid ID. Failure to provide identification may result in the refusal of the item handover.
Sky Angkor Airlines
Reservation Center
- Combodia Office
- +855 23 234 567
- Thailand GSA Office
- +66 96 220 1658
- Korea GSA Office
- +82 2 2088 5232
- Kakaotalk
- 스카이앙코르항공
- Hotline
- +855 9527 9595 (Saturday, Sunday)
- Reservation ticketing
- booking@skyangkorair.com
- Sales
- zasales@skyangkorair.com