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FQAs

[Baggage] Is there free baggage allowance?

 

One piece of carry-on baggage weighing up to 7KG is offered for noadditional cost.

The weight and number of pieces allowed for free checked-in baggagevary according on the ticket class and route. For details, please refer to thefollowing link.

Checked-in baggage >

 

[Baggage] Can I combine the weight of baggage with a traveling companion to make the most of the baggage allowance?

If two or more passengers with the same booking number check in at the same time, the number of pieces allowed in accordance with the baggage allowance for each passenger may be combined. However, the weight cannot exceed the allowance granted per person.

[Baggage] Is there a limit to the number of pieces of baggage that can be checked in?

If more pieces of baggage than the number of pieces allowed are checked in, there will be an additional fee. For details, please refer to the tab [Baggage - Checked-in baggage]

[Baggage] Can I bring liquids on board?

Liquids must be in a container of 100ml or less. The maximum allowance for liquids on board is 1L or less per passenger, with all the liquid items placed in a clear plastic bag.

[Baggage] Can I use a stroller up to the boarding gate and check it in at the gate?

Yes. You can use a stroller until you reach the boarding gate and check it in at the gate. It should be claimed at the gate of your destination point or at the baggage claim. (However, depending on the circumstances of the destination airport, claiming it at the gate upon arrival may not be an option.)

[Baggage] Can I bring an injection device inside the cabin?

If brought on board for medical purposes by a passenger with diabetes or allergies to specific substances, it may be allowed. Before boarding, you must submit two copies of a doctor’s note regarding the need to have an injection device on you. (i.e. one original copy and one reproduced copy).

In addition, the passenger must be able to use the injection device on his or her own during the flight. If traveling with more injection devices than needed during the flight, the excess quantity must be checked in.

[Baggage] How can I claim damages if my baggage has been damaged or lost?

 

Please refer to the following tab: Baggage - [Lost/damaged baggage]