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FQAs

[Booking] Can I purchase an adjacent seat for an extra fee?

Yes. If the seat is available, you may purchase the adjacent seat at the airport on the day of boarding. Please inquire with the check-in counter staff.

[Booking] What is the valid period of flight tickets?

The valid period during which itinerary changes may be made is one year following the initial generation of the booking. The period during which refunds for the flight ticket may be requested is two years following the initial generation of the booking.

[Booking] Can I transfer the flight ticket I purchased to another person?

Please note that after the booking is completed, the flight ticket cannot be transferred to another individual.

[Booking] I have incorrectly entered the passenger’s name in English. Can I make edits?

Partial correction of the spelling may be made if the pronunciation remains the same. For cases where the pronunciation of the two names differs, the ticket must be refunded then re-purchased. For the former case of a spelling correction, please inquire with the booking center.

if you purchased your ticket through a travel agency, please directly contact them for assistance.

[Booking] What is the maximum number of people I can make a booking for?

You may make a booking for up to 9 passengers at a time.

To book flight tickets for a group of 9 passengers or more, please inquire to the travel agency or krgroup@skyangkorair.com