Chapter 1. General Provisions

Article 1 (Purpose)
These Terms and Conditions are intended to ensure fair and efficient operation of the program by defining the operational standards of the stamp program (hereinafter referred to as the “Program”) provided by Sky Angkor Airlines (hereinafter referred to as the “Company”)

 

Article 2 (Eligibility)
① Any individual aged 12 years or older may enroll in the Program.
② Flights taken prior to membership enrollment are not eligible for stamp accrual.

 

 

Chapter 2. Stamp Accrual

Article 1 (Accrual Criteria)
① Stamps are accrued based on routes and flights designated by the Company, and route-specific accrual criteria shall follow separate guidelines.
② Certain non-scheduled flights, including charter flights, may be excluded from stamp accrual.
③ Infant and child passengers are not eligible for stamp accrual.
④ Stamps will not be accrued in cases of offload or no-show where the passenger did not board the flight.

 

Article 2 (Accrual Conditions)
① Stamps are accrued only when the member personally boards the flight.
② The passenger’s name on the passport must exactly match the name registered in the membership profile at the time of accrual.
③ If passport information is changed, the member must update their information in My Page to enable automatic accrual.

 

Article 3 (Accrual Timing and Claims)
① Stamps will be automatically credited within 48 hours after the flight.
② If stamps are not credited automatically, a claim may be submitted within 30 days (1 month) from the date of travel by providing supporting documents (e.g., boarding pass, receipt).
③ If there is an error in the accrual record, a correction request may be submitted within 30 days from the date of travel.

 

Article 4 (Duplicate and Fraudulent Accrual Management)
① In the event of duplicate accrual for the same flight, duplicate stamps will be automatically withdrawn.
② If accrual using another person’s information or false information is confirmed, the fraudulently accrued stamps will be withdrawn, and repeated violations may result in suspension or termination of membership.
③ If incorrect accrual due to system error or misuse is identified, the Company may withdraw such accrual without prior notice.

 

 

Chapter 3. Stamp and Benefits

Article 1 (Usage Criteria)
① Stamp benefits may be used only in accordance with the designated tier criteria (see tier benefits for details).
② Stamp benefits may not be transferred to others.
③ Complimentary paid seat selection coupons may be used only by the member, while the check-in counter service may be used by up to two accompanying passengers.

 

Article 2 (Restrictions and Seat Policy)
① Advance seat assignment may be restricted due to aircraft type, seat configuration, schedule changes, or other operational reasons.
② Benefits are available only on scheduled flights, and may be restricted on charter or certain special flights.

 

 

Chapter 4. Validity and Expiration

Article 1 (Validity Period)
① If there is no accrual or usage activity for 2 years, the member account may be automatically terminated.
② Accrued stamps remain valid for 2 years from the date of accrual, and any expired stamps will be automatically forfeited.

 

Article 2 (Inactive Accounts)
If there is no activity (login, earning, or usage) for 2 consecutive years, all remaining stamps may expire without prior notice.

 

 

Chapter 5. Membership Tiers

Article 1 (Tier Upgrade)
If the number of accrued stamps meets the criteria for each tier, the membership tier will be automatically upgraded.

 

Chapter 6. Miscellaneous

Article 1 (Refund and Recovery)
① In cases of ticket refund, no-show, or fraudulent use, the accrued stamps and used coupons will be withdrawn.
② Unused stamps and coupons are non-refundable and may not be exchanged for other benefits.

 

Article 2 (Policy Changes)
The use of certain benefits may be restricted due to airport operations or changes in airline policy, and the Program and its benefits may be modified without prior notice in accordance with the Company’s policies.