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FQAs

[Baggage] Can I bring an injection device inside the cabin?

If brought on board for medical purposes by a passenger with diabetes or allergies to specific substances, it may be allowed. Before boarding, you must submit two copies of a doctor’s note regarding the need to have an injection device on you. (i.e. one original copy and one reproduced copy).

In addition, the passenger must be able to use the injection device on his or her own during the flight. If traveling with more injection devices than needed during the flight, the excess quantity must be checked in.

[Baggage] How can I claim damages if my baggage has been damaged or lost?

 

Please refer to the following tab: Baggage - [Lost/damaged baggage]