Payments must be made at the same time a booking is made.

Yes. If the seat is available, you may purchase the adjacent seat at the airport on the day of boarding. Please inquire with the check-in counter staff.

The valid period during which itinerary changes may be made is one year following the initial generation of the booking. The period during which refunds for the flight ticket may be requested is two years following the initial generation of the booking.

Please note that after the booking is completed, the flight ticket cannot be transferred to another individual.

• Partial correction of the spelling may be made if the pronunciation remains the same. For cases where the pronunciation of the two names differs, the ticket must be refunded then re-purchased. For the former case of a spelling correction, please inquire with the booking center.

• if you purchased your ticket through a travel agency, please directly contact them for assistance.

• You may make a booking for up to 9 passengers at a time.

• To book flight tickets for a group of 9 passengers or more, please inquire to the travel agency or krgroup@skyangkorair.com

• If a booking is made on the website: Credit/debit cards

• If a booking is made through the booking center: Credit/debit cards, simplified payment options (e.g. ABA Pay)

• If a booking is made through the airports: Cash or Credit/debit cards, (Lotte Card not available) or simplified payment options (e.g. ABA Pay)

• Payment methods may vary by station. Please contact the customer service center for more information.

Sky Angkor Airlines Seoul Office operates as the General Sales Agent (G.S.A) for Sky Angkor Airlines in Cambodia, and we regret to inform you that we are unable to issue cash receipts.

According to Article 126-3 of the Special Tax Treatment Control Act, cash receipts are issued when goods or services are supplied and paid for in cash. However, as our Seoul office handles reservation operations for the foreign airline Sky Angkor Airlines, and the revenue from ticket sales belongs to the airline, we are unable to issue cash receipts under our name.

We apologize for any inconvenience this may cause.

Opening

• Incheon: Three hours prior to the flight departure

• Phnom Penh: Two and a half hour to the flight departure

Bangkok: Two and a half hours to the flight departure

Closing

• Incheon: One hour prior to the flight departure

• Phnom Penh: half hour to the flight departure

• Bangkok: One hour prior to the flight departure

Yes. You may purchase flight tickets up to one hour prior to the flight’s departure time.

If you have a flight ticket that allows changes to the flight date, changes may be made on the condition that the difference in the fare between the original flight and the new flight, as well as change fees, are charged. For bookings made on the website or through the booking center, please inquire with the booking center. If the ticket was purchased through any other point of sales, please inquire with the original point of sales.

You may request a cancellation of your flight ticket on the website or through the booking center. Once a request for cancellation is made, the refund information is forwarded to the credit card company within 14 to 30 business days, and the refund will be processed in accordance with the refund policy of the respective credit card company. If the flight ticket was purchased through a point of sales other than the Sky Angkor Airlines website or the booking center, please inquire with the original point of sales.

Refunds may be made through the booking center within 1 years of the date on which the initial booking was made. In such a case, a penalty and cancellation fee will be charged. If the flight ticket was purchased through a point of sales other than the Sky Angkor Airlines website or the booking center, please inquire with the original point of sales.

You can be issued a certificate confirming the delay or cancellation of your flight by Sky Angkor Airlines booking center

Sky Angkor Airlines will review whether the fees can be waived. Please submit your booking confirmation document and the following relevant documents via email krairport@skyangkorair.com).

In the case of a death of a family member: Death certificate and certificate of family relations

In the case of illness: A doctor’s diagnosis and certificate of admission to a hospital (which includes the phrase noting that traveling during the period concerned is not recommended)

In the case of pregnancy: A certificate confirming pregnancy, a doctor’s diagnosis of pregnancy, a doctor’s note (which includes the phrase noting that traveling during the period concerned is not recommended) and a certificate of family relations.

• One piece of carry-on baggage weighing up to 7KG is offered for noadditional cost.

• The weight and number of pieces allowed for free checked-in baggagevary according on the ticket class and route. For details, please refer to thefollowing link.

Checked-in baggage >

If two or more passengers with the same booking number check in at the same time, the number of pieces allowed in accordance with the baggage allowance for each passenger may be combined. However, the weight cannot exceed the allowance granted per person.

If more pieces of baggage than the number of pieces allowed are checked in, there will be an additional fee. For details, please refer to the tab [Baggage - Checked-in baggage]

Liquids must be in a container of 100ml or less. The maximum allowance for liquids on board is 1L or less per passenger, with all the liquid items placed in a clear plastic bag.

Yes. You can use a stroller until you reach the boarding gate and check it in at the gate. It should be claimed at the gate of your destination point or at the baggage claim. (However, depending on the circumstances of the destination airport, claiming it at the gate upon arrival may not be an option.)